Shipping policy

At EVORETRO Singapore, we work to pack and ship every order as quickly and safely as possible so your collectibles, display cases, and storage products arrive in great condition.

Order Processing
Orders are typically processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, new launches, promotions, or holidays, processing times may be slightly longer.

Shipping Rates
Shipping charges are calculated at checkout based on your delivery address, package size, and selected shipping method.

From time to time, we may offer free shipping promotions. Any applicable free shipping threshold or promotion details will be shown at checkout.

Delivery Timeframes
Estimated delivery times begin after the order has been processed and shipped.

For Singapore orders, delivery typically takes 1 to 5 business days.

For international orders, delivery times vary depending on the destination and courier. Customs processing or local delivery delays may affect the final delivery date.

Please note that delivery timeframes are estimates only and are not guaranteed.

Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.

If you do not receive your tracking email, please check your spam or junk folder before contacting us.

Incorrect Address Information
Please make sure your shipping address is correct before completing your order. EVORETRO Singapore is not responsible for delays, failed deliveries, or extra charges caused by incorrect or incomplete address details.

If you notice an error in your shipping information, contact us as soon as possible. We will do our best to help before the order is dispatched, but we cannot guarantee changes once the order has been processed.

Customs, Duties, and Taxes
For international orders, customers are responsible for any customs duties, import taxes, or additional fees charged by the destination country.

EVORETRO Singapore is not responsible for delays caused by customs clearance.

Lost, Delayed, or Damaged Parcels
If your parcel arrives damaged, or if your order appears lost or significantly delayed, please contact us as soon as possible with your order number and any relevant photos if applicable.

We will work with the shipping carrier to investigate and help resolve the issue, but EVORETRO Singapore is not liable for delays caused by couriers, customs, weather, or other circumstances beyond our control.

Split Shipments
In some cases, items in the same order may be shipped separately depending on product availability, packaging requirements, or warehouse processing needs. If this happens, you will be notified where applicable.

Contact Us
If you have any shipping-related questions, please contact us at:
[insert customer service email]